In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us

T-Mobile says one thing then does another, trying to hide behind “well the price of everything is going up” - I wasted 45 mins listening to BS from a rep in the Philippines likely getting paid $3 an hour….. You would think their costs should be going down by moving customer service to a 3rd world country. I was with ATT for almost 20 years, then switched to T-Mobile 7 years ago…. I am on a grandfathered 55+ plan and I was told it would be price locked unless I changed to another plan. They are LIARS……. They used to be a great company, but not anymore - with less than 10 days notice they are increasing the price of my service by almost 17% ($60 two lines / $10 increase). I don’t need a Pilipino telling me its only $5 a line. I will file FCC/ State Board of Public Utilities & State Attorney General & State Consumer Affairs (unfair business practices). Plus, BBB / YELP/ PissedConsumer/ FB/ X/ Tick Tock/ & Insta. They went from Hero to Zero …. I doubt T-Mobile will do anything until they realize they are hemorrhaging loyal customers and become inundated with complaints. There are better, lower priced choices. from other carriers and resellers. I intend on switching

T-Mobile new slogan. "Price lock for life and other temporary agreements"

Same exact thing! Spent an hour on live chat to get runaround. Called customer service and they said “it wasn’t a contract”. Honestly?? Will be contacting state attorney general’s office and fcc

Hello,I was also sold the 55+ price for life plan some years back. I signed up because it sounded like a great deal not having to worry about rate increases on a low income. T-Mobile is a liar company that used bait and switch tactics, or so it appears. I am going to file a complaint with my state Attorney General and any other agency that will listen. I will also be emailing my representatives and local media to expose this company as a predator company using fraud tactics to sell their service. Everyone being affected by this, please do the same. They are breaking a promise so they can open the door to future rate increases and more frequently. I have kept my part of the deal all these years, so should they. I am sick of these big companies screwing over customers and not being held accountable.

T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

majorhavoc
Transmission Trainee
12 months ago
There is a much longer thread on this same topic here:

https://community.t-mobile.com/billing-63/price-lock-57541
PvB
Roaming Rookie
12 months ago
File a complaint with the FCC and your state attorney general office! Takes less than 5 minutes; hopefully the FCC and/or a state attorney general can bring T-Mobile back to their promise “lifelong rate lock”
Gobaligoop
Roaming Rookie
12 months ago
No way to bury this proof
Gobaligoop
Roaming Rookie
12 months ago
See the 10-k SEC report for Tmobile 2018
proves our case!
forejoe
Transmission Trainee
12 months ago
With autopay, you get the deal. Ok, sign me up!!! I did in November 2017. What a fool I was. Worse, I sold this to my friends. Might lose those friends? Thanks T-Mobile
forejoe
Transmission Trainee
12 months ago
This is a screen shot I took back on November 30th, 2017. This advertisement is what brought me to T-Mobile. What a great plan! NEVER having to worry about those pesky rate increases for the rest of my life. This is deceptive and false advertising. I intend to take this to the Chairman of the Board. If no satisfaction is given, I will start legal proceedings. I have been made a fool of and I won’t stand for that. What’s even worse, back in 11/2017, I shared this ad with several friends, with many of them switching to T-Mobile on my recommendation. What an ass I am!!!
Gobaligoop
Roaming Rookie
12 months ago
More of it,

Our primary service plan offering, which allows customers to subscribe for wireless communication services separately from the purchase of a device is our T-Mobile ONE plan ("T-Mobile ONE"), which includes:
Unlimited talk, unlimited text and unlimited high-speed 4G LTE data on their device, where monthly wireless service fees and sales taxes are included in the advertised monthly recurring charge;

Video that typically streams at DVD (480p) quality and tethering is at maximum 3G speeds;

The ability for customers to keep their price for service until they decide to change it;

The ability for qualifying T-Mobile ONE customers on family plans to opt in for a standard monthly Netflix service plan at no additional cost; and

The ability for customers to choose to add on additional features for an additional cost on T-Mobile ONE Plus, where customers also receive:

Unlimited high definition video streaming;

20 GB of high-speed 4G LTE tethering;

Voicemail to Text, NamelD and unlimited Gogo in-flight internet passes on capable domestic flights;
etc….
Gobaligoop
Roaming Rookie
12 months ago
I found the 10k report from Tmobile for Dec 31 2018 that One plans :
The ability for customers to keep their price for service until they decide to change it;
enough said!!
Manofintegrity
Transmission Trainee
12 months ago
forejoe wrote:

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range.

You are an example of what is wrong with many people these days. You just roll over and take it like a defeated animal. One might wonder if you work in T-Mobile's marketing department?

By the tenor of your note, I’m doubting you’re a customer. When you say “I’ve been with TM for over 22 years” … I take you at your word!
Manofintegrity
Transmission Trainee
12 months ago
For what it’s worth: I received a call earlier this afternoon from Alex at T-Mobile. He basically said that “with honesty and being upfront, we cannot lower the price of your plan”. I see that many of the thread entries on this site have been removed. I’m getting “you are not authorized” at this site.

I have received replies from the FCC and the South Carolina Dept of Consumer Affairs … both saying they have received my complaint. I also heard from my US Congressman who, while polite, says he can do nothing.
I hope this all gets resolved and I hope T-Mobile decides to stick with their word. I doubt it. Even if I end up paying more, I’ll NOT do business with a company that has not integrity.

Best of luck to all. I hope I’m able to keep posting, and I will keep this community informed if I can.