Forum Discussion
This is my first time having something bad to say
So I was trying to upgrade my phone because they had any trade in for iPhone 16 pro on them and I asked every question I need to ask and was told I was going to get the phone for 0 dollars and I look...
This is the exact thing that happened to me, and I am beyond upset that I can't get one person to understand that I only purchased iPhone 16 because it was supposed to be free with any trade in. I have been going back and forth for 3 months. How can this be rectified? T-Mobile customer service was exceptional. I will definitely be switching to another carrier
It is so unfair and very upsetting to be lied to. I finally gave up. I would have never traded my phone in if it wasn’t free. I was told it would be corrected and it never was. Still paying monthly. Should have stayed with Verizon!! At least they never lied!!!
