User Profile
jujioux
Network Novice
Joined 2 years ago
User Widgets
Contributions
what's the point of having a payment arrangement?
So, I had a payment plan in place. My payments were to come out 1/24 and 2/4. I missed the 1/24 payment, but paid it yesterday, 1/25. Got a text notification that my payment was received. Then three hours later, I got a message that my account was going to be suspended if I don’t make the next payment now. I called customer service, and they said there’s nothing they can do. If I make the next payment now, I “can set up a new payment arrangement.” Explain to me why I would need a new arrangement if I pay the whole thing off now? An arrangement for what?? My up to date bill that’s not due for two more weeks? I can’t pay the whole past due now, that’s why I had the arrangement in the first place! I was one day late! In the past, it’s never been a problem. But today, since I was a day late, they say they “rejected” my payment arrangement. Meanwhile, my account still says my next payment is coming out 2/4. They are full of it, and customer service is absolutely useless. I can pay the rest on the 31st, when I get paid again. Is there anything I can do to avoid service interruption until then?Solved19KViews0likes10Comments