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jujioux
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Joined 11 months ago
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what's the point of having a payment arrangement?
So, I had a payment plan in place. My payments were to come out 1/24 and 2/4. I missed the 1/24 payment, but paid it yesterday, 1/25. Got a text notification that my payment was received. Then three hours later, I got a message that my account was going to be suspended if I don’t make the next payment now. I called customer service, and they said there’s nothing they can do. If I make the next payment now, I “can set up a new payment arrangement.” Explain to me why I would need a new arrangement if I pay the whole thing off now? An arrangement for what?? My up to date bill that’s not due for two more weeks?I can’t pay the whole past due now, that’s why I had the arrangement in the first place! I was one day late! In the past, it’s never been a problem. But today, since I was a day late, they say they “rejected” my payment arrangement. Meanwhile, my account still says my next payment is coming out 2/4. They are full of it, and customer service is absolutely useless. I can pay the rest on the 31st, when I get paid again. Is there anything I can do to avoid service interruption until then?Solved14KViews0likes10Comments