Forum Discussion

Ann_C's avatar
Ann_C
Network Novice
2 years ago

Photo App no longer uploads a photo

The Photo App no longer uploads a photo to my Comcast email account.  This worked a couple of days ago.  I selected Small to reduce the size from 2.6 MB to 29.4 KB.  I do not get an error message.  I do not even get the usual ‘swish’ sound to indicate that it is being sent.  

Thanks so much for your help.  

  • gramps28's avatar
    gramps28
    Router Royalty

    Also are you using xfinity website or app? The website gives you the option on changing the size of the file. Not sure about the app.

  • gramps28's avatar
    gramps28
    Router Royalty

    It could be the size of the file. Most email programs have a limit on the size of a file.

  • Ann_C's avatar
    Ann_C
    Network Novice

    This is the only uploading I have a need to do.   

    I tried uploading to a different email address but it was not received. 

    I also tried a different photo but still no luck.  

    Since my objective was to get several photos from my phone to my laptop, I used a USB cord and the Photo App to move the photos into the Pictures file folder on my laptop.  

    Thanks for your response.  

  • is that the only uploading issue it has? are you able to send them to any other emails?