Forum Discussion

Joanne's avatar
Joanne
Network Novice
4 years ago

Call silencing -- turn off?

Recently T-Mobile implemented (with asking) call silencing for all calls not in my contacts or I’ve recently called, as I understand it. I am now missing important calls. How do I either turn off this function, or change settings? I use iPhone SE.

  • Hi Joann,

    go to settings/phone/click on silence unknown callers and toggle it off. I had this problem too and it was silencing my dr’s calls

  • tomwil wrote:
    Joanne wrote:

     

     

    On Apple iPhones:

     

    Settings → Phone → Silence Unknown Callers

     

    nice find. dont own an Apple device but did find a handful of complaints about it over on Vs site so figured it was an Apple only deal.

     

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Joanne wrote:

    Recently T-Mobile implemented (with asking) call silencing for all calls not in my contacts or I’ve recently called, as I understand it. I am now missing important calls. How do I either turn off this function, or change settings? I use iPhone SE.

     

    On Apple iPhones:

     

    Settings → Phone → Silence Unknown Callers

     

  • Joanne's avatar
    Joanne
    Network Novice

    Thanks for the tip about Apple. You may be right that it was Apple’s doing, not T-Mobile. Very annoying, regardless. FYI, not a spam blocker, just silenced ring and sent directly to voice mail. 

  • call silencing? are you talking about their spam call blocker? is in an app you see in your phone? in settings somewhere?

     

    im running Android and have not seen anything like that..wondering if its an Apple thing that they added in through one of their updates.

     

    also by chance did it start happening after an update pushed through to your phone?