Forum Discussion

IchiRuki's avatar
IchiRuki
Network Novice
4 years ago

Whatsapp Media didn't transfer to new phone

There is an issue with Whatsapp on S21. The old phone is still present. Media such as photos and videos didn’t transfer. In their place you can see a box where the media should be. There are some oth...
alicek23's avatar
alicek23
Network Novice
2 years ago

The issue with WhatsApp media not transferring to a new phone can be frustrating, but there are a few steps you can try to resolve it:

  1. Check internet connection.
  2. Update WhatsApp on both phones.
  3. Use WhatsApp's built-in transfer feature.
  4. Verify storage permissions.
  5. Uninstall and reinstall WhatsApp.
  6. Check Google Drive for backups.
  7. Old phone can be used for manual backup transfer.

Hope this helps!