Forum Discussion

LiseAlves's avatar
LiseAlves
Network Novice
2 years ago

Unlock ex-Sprint Samsung phone

I have an inactive Samsung J7 perx phone with a Sprint SIM card that is locked. Since Sprint is now T-Mobile, how can I unlock it to put my TMobile SIM on it?

customer service
  • gramps28's avatar
    gramps28
    2 years ago

    You will need to call Tmobile support to request the unlock.

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago

    The Samsung J7 Perx does not support VoLTE.  VoLTE compatible with T-Mobile is required for a device to be able to make and receive calls.  

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    You will need to call Tmobile support to request the unlock.