Forum Discussion

nvs01's avatar
nvs01
Roaming Rookie
3 years ago

Unable to perform software update on Galaxy s22 Ultra

When trying to perform a software update on my Galaxy s22 Ultra I consistently get the following message:

Couldn’t download update

The server has reached its daily download limit. Try again later or update using Smart Switch on your computer.

 

Tried to reset the cache partition and rebooting with no success. It’s been happening for nearly 2 weeks now. Have attempted to update via wifi and through the tmobile network.

  • marshray's avatar
    marshray
    Roaming Rookie

    Thank you I’ll follow the steps. Maybe they’ll for me as well

  • nvs01's avatar
    nvs01
    Roaming Rookie

    Here’s an update:

    • Spoke to TMobile support. They had me go through the same steps as before (reboot, wipe cache partition, etc). As expected nothing worked and they asked me to try a hard reset before replacing the device through the warranty. Didn’t try the hard reset and a warranty replacement was equally as painful so I didn’t want to go that path until I was sure there was no other way.
    • Tried to update via Smart Switch. On the first try the phone wouldn’t be recognized by my computer so I had to reinstall the device drivers a couple of times. On the next try it connected and I was able to start the update via Smart Switch. During the installation step it failed because it said the device couldn’t recognize the “update mode”. It instructed me to restart the device and try again.
    • Restarted the phone and it again wouldn’t connect to Smart Switch. Randomly I decided to try and update the normal way just through the phone. This time it worked - I have no explanation why it did.
    • After the update finished, I tried to see if my phone can still hit the update servers. Luckily, it was able to and it accurately told me my phone is up to date.

     

    Very bizarre sequence of events! Trying the update via Smart Switch may be a way to either get the update and/or reset the connection between the device and the update servers.

  • marshray's avatar
    marshray
    Roaming Rookie

    Facing same issue with my Note 20 Ultra. Is it a bug or something is wrong with my handset?
    Due to this my games and apps are also crashing. My facebook app is also crashing midway whenever I try to comment. My games are crashing. Mini Militia 2 screen is not opening, Pubg is crashing after every 5 minutes. Snapchat is not working in dark mode