Forum Discussion
Revvl 6 Pro Gmail attachments
Hello, I’ve been searching for a solution for unable to download attachments in the Gmail app on this device. I recently got the new phone about 2 weeks ago. I’ve done the “fixes” seen in the Google forums for Gmail attachment issues, but it will not fix it.
I have also uninstalled the update for Gmail, then reinstalled it. Mimicked settings for Gmail just like my old phone (a Motorola) and it still will not download attachments. Yet, when I added my Gmail account to the Microsoft Outlook app, I am able to download attachments from my Gmail account.
Anyone else have this issue? I’m at a loss for what else to do.
- gis4grodneyNewbie Caller
Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there. Using the Gmail app and can’t download attachments. We CAN forward attachments. We CAN upload attachments to Drive and download them from there. I spent HOURS on the phone and on Twitter with T-Mobile “support”, trying every “solution” they had, all the while them claiming they haven’t heard of any other REVVL6 users with this problem. Really frustrating and disappointing as a T-mobile faithful user. (By the way, Gmail worked fine on all other previous REVVLs we owned.)
- HeavenMCommunity Manager
Hey all. Thanks for the heads up about the Gmail attachment issue! We at T-Mobile thrive on feedback like this so we can identify issues and work towards a fix. Now that we know this is going on, we are working with the equipment manufacture to get it fixed. Email is so important because of the ability to send and receive those attachments so we are so sorry for any trouble this has caused. Thanks for giving us a chance to dig deeper and sort it out for you.
- chris32387Newbie Caller
So its been a year since this problem was 1st found and still no fix!!! I to am having this issue with revvl 6 pro
- syaoranTransmission Titan
YSEM85 wrote:
TXFrank wrote:
The REVVL 6 PRO 5G is a T-Mobile branded phone just like Samsung, Apple, Motorola, etc. They just released Andoid 13. Their software engineers did all the work. So it is their responsibility to ensure that all the regular apps work even if they are from Google. They didn’t do that. The software is defective.
But, as another poster stated you can work around it. Install any other email manager that permits multiple email account. I use yahoo mail manager, and installed my sbcglobal account and gmail acccount. I can download from this email manager all gmail attachments, open pdf files, forward them, print, etc. No problem. Works fine.
There may be other solutions in workarounds, but haven’t found them yet. The above works.
TXFrank
Thanks for your workaround. I have read about it. I am wondering if T-Mobile support and T-Mobile developers read this T-Mobile community at all? I think NO. Looks like T-Mobile wants to give these phones to everyone for free. Actually, I don’t want to create any extra accounts and install any extra applications just because the developers don’t want or can’t do fix their mistake. Besides this problem the phone model has others issues, and even native T-Mobile account application does not work.
These devices are created for T-Mobile and developed for by a third party. There is a reason why they are handed out for next to nothing. Because it's as barely close to functional in the hope you eventually purchase something better.
- fireguy_6364Modem Master
once the update has been deleted are you able to attach anything or does it force you to update yet again before you can use the app for anything?
- magenta9828193Network Novice
I have the identical problem with my new Revvl 6 5G. Has anyone found a solution?
- Andrew32Network Novice
Same problem here got the phone a few weeks ago.
- OlddutchhopsNetwork Novice
I also am having this problem. Would love to see a solution.
- fireguy_6364Modem Master
so if you download the Gmail app itself and use that are you able to add attachments again? if yes then the issue is between Outlook and Gmail with compatibility. best bet for this would be to contact the Outlook devs to see what is going on and if there is a fix or work around fix for it.
- OlddutchhopsNetwork Novice
I am using the Gmail app. The problem isn't that you can't add attachments, it's that you can't open them (in incoming emails from others).
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