Forum Discussion
why do Securus calls not come through?
I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able ...
SecureSUCKS wasn't any help so I called T-Mobile and worked with their level 3 tech support. I don't know why they would mention Google voice as I don't believe you can even use that service with SucureSUCKS! The phone bill verification takes 2 to 3 days. If you're using T-Mobile...make sure you dial #632# on your phone each morning to make sure the Spam Blocker is turned off. Sometimes it seems to turn on overnight!
And do they notify you the block is off ? Or I guess I gotta keep calling them uhh lol smh
Yes...you will get a notification on your screen that its been turned off. But keep doing it every morning. Also shut your phone down every morning for 5 seconds. Do a turn off..NOT a restart. In this order...Turn off the phone, wait 5 seconds, turn on. Then do #632#.
