Forum Discussion
Change Voicemail Provider on Samsung Galaxy S8
- 7 years ago
Thanks for the extra info on the error your getting when using VVM! I did some digging and can see that our Engineers have already identified the issue and are working on a permanent fix. The master ticket number for the issue is 19921872. We currently don't have an estimated time of when this is going to be resolved. As a consumer myself, I want to be able to use a service what I'm paying for. Once we have the issue taken care of, you can give us a call to see about prorating the charge for the days it was inaccessible.
First off, Visual Voicemail rarely works correctly anymore. As I posted before, I am constantly getting error messages that Visual Voicemail cannot sync to show me my voicemail messages and to check if I have a network connection. This happens constantly, whether I'm using WiFi or am using your network, and I am always within the city limits where T-Mobile has excellent signal strength. This is the most annoying thing for me at the moment because I pay for Visual Voicemail and IT DOESN'T WORK!
Second, I wish your voicemail service offered options such as sending a professional text message to callers who, specifically, have never called me before after they leave a message. That would be so great.
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