Forum Discussion

Reck_Glenn's avatar
Reck_Glenn
Network Novice
4 years ago

porting i

Im still getting a Line transfer problem. T-Mobile Care will call you. Will someone please fix the issue so can got notices from my pharmacy / 2 step verification codes from my bank accounts....I would really like to keep my current phone number of 9 years

  • syaoran's avatar
    syaoran
    Transmission Titan

    Are you a prepaid or postpaid customer?  Some 2FA services are not compatible with prepaid lines.  If you are a postpaid customer, ask Customer Care to make sure Shortcodes are enabled on your line.