Forum Discussion
My LAST Resort- Samsung Flip 5 and Google Assistant
I think I’m getting closer to the answer here, and I think it boils down to Samsung wanting to become their own “entity”. I have used Google Assistant for years on all of my Samsung phones. I upgra...
nicchan wrote:I spoke with Samsung and they said it’s a “defect???” How can that be when it’s a brand new phone????
Hey there! You are doing a lot of digging and research to find the answer to your question and I deeply respect that. I think that Samsung was right when they said that it is a defect which means that future updates would need to be designed and implemented to fix that specific issue. The hope with brand new devices is that they come out of the box flawless, but there can be small but impactful things that can sneak through like the issue you are seeing here. Google does not offer a customer support number or any live customer support like we traditionally think of it. Since you already reported the issue to Samsung, I would suggest starting a thread like this one on Google’s forums (or finding one like this to comment on) to get Google’s attention. The goal is to have them recognize the bug, so that they can build a fix in to a software update for that phone.
