Mobile@Work blocking T-Mobile trying to install an app

Boldin wrote:

Boldin wrote:

tmo_mike_c wrote:

@Boldin thanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already.

Thanks for the quick reply. I do have a ticket open and am expecting a call back later today.

 

I have not yet had my work’s IT team un-enroll/re-enroll me a second time. My thought process is that it takes about an hour or so to go through the entire process, and I don’t expect to have to do this with them once every few weeks. I’m planning on waiting until a T-Mobile tech care person calls me back later today, to see where it leads us. If I have to do this again, I want to know that it’s truly the fix (and final fix) - I can’t keep taking time off of work to fix a recurring issue. That said, it is arguably an issue caused, at least in part, by my work’s required app, so maybe if I hit their wallet with the issue, they’ll add focus to it on their side.

 

I never got a call back. I called back today. Based on some googling, it appears that the echolocate app is a portion of the larger T-Mobile app. I am unable to uninstall the T-Mobile app (although I can uninstall updates to it). I tried that and the problem persists. There needs to be a way of removing echolocate from the larger T-Mobile app, or whitelisting the echolocate app with MobileIron’s mobile @ work app.

wouldnt this be something that your IT department would need to do on their side?