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A Frustrating T-Mobile Business Service Experience
I started using T-Mobile's business service, and right from the beginning, I've had issues with the setup. The salesperson who assisted me is now unresponsive, and when I tried to contact customer service, they asked for a PIN code that I was never given. This forced me to visit the T-Mobile store inside Lakeland Square Mall, where the service I received was even worse, particularly from the store manager, Arana. Upon arriving at the store, we waited about 20 minutes to be helped. I noticed that out of five employees, only two were assisting customers. I approached the counter where Arana was helping another employee who was with a customer. When she looked up and saw me, I asked if someone could help us. She responded in a very loud and aggressive tone, stating she had new hire employees and would get to us when she finished. To spare the lengthy details, after an unpleasant discussion, I had to wait for her to finish before she would assist me. I believe T-Mobile urgently needs to address the lack of professionalism and provide better training on customer service for its employees.
Does FB have a phone number? Via Directly Phone Call & 24*7 Live Chat
Yes, Facebook has a customer support phone number: # 188.866.998.39”. You can call this number for assistance with issues related to your account. However, responses may vary, and online support # 188.866.998.39” is often quicker for general inquiries.
New Gateway - No Internet on Phone
I upgraded to a Galaxy S25+. Came home and connected to my Gateway I'd had since 2023. During my upgrade, store people said I could upgrade my Gateway for free, and that'd even set it up so that it was the same name and password. Went in a week later and traded Gateways. Came home and the Gateway connects to all my devices, except the phone. It actually does connect, but it's Connected Without Internet. I've tried resetting Wifi settings, cleared cache, and pretty much all the routine stuff I could think of. Still nothing. Phone's Wifi works as I was able to connect to old Gateway as well as other Wifi. Just this new Gateway it refuses to work with.
T Mobile Scam Sales
On April 28th, I was scammed by a T-Mobile sales agent through the official T-Mobile messaging platform. The agent clearly stated that I would receive 4 lines for $100 with free iPhone 16s, and when I asked about taxes, he confirmed that the total would be $104 with taxes included. Later, when I asked about adding a fifth line, he assured me that the total would be $120 for 5 lines, which you can verify in the screenshots I’ve attached. Additionally, I informed him that two of my lines were with Mint Mobile, and he said I would receive $200 per line for switching those over to T-Mobile. However, once I completed the switch and was finally able to access my T-Mobile account, my bill showed $142. When I contacted T-Mobile support, I was first told that the discount would apply only if I used a debit card for autopay instead of a credit card. I updated my payment method accordingly, yet the bill still did not reflect the promised $104. The support representative acknowledged the issue and offered me a one-time adjustment to $104 for this month, but said they could not honor the originally promised deal that led me to switch in the first place. I then spoke with a supervisor, who told me he couldn’t find the chat and said the best he could do was a $70 credit — but he said current bill will stay $142 and $20 autopay discount won’t apply so actually he offered $50 only. Even worse, I was informed that I would not receive the $200 credit per transferred Mint Mobile line, despite that being part of the offer from the original sales agent. For all this fraud only beneficiary is T Mobile and I am still shocked that such a big name is using such a low scaming sales tactics. This experience has been extremely frustrating. It’s unacceptable for T-Mobile agents to make promises — especially via official messaging — that are not honored later. I feel deceived by the sales tactics used, and I request immediate resolution to: Adjust my monthly bill to $104 for 4 lines or $120 for 5 lines, as originally quoted. Apply the $200 credit per Mint Mobile line that I was promised for switching. Please escalate this matter and ensure that your sales commitments are upheld.Cant change admin name in SyncUp
Problem 1- I set up the syncup watch for my son. When it asked what the child calls me, I typed "Mom". But...when I go to his watch, it has my first name. I tried to go to the watch contacts and update it, but every time I change my name to "Mom" or try to add an avatar, it says, "Something went wrong. Please try again." It's only does this on my (the admin) screen. I can make changes to all other contacts. Problem 2- My husband is set up as a guardian. However, on the watch, there is no video option for him. How do I get this?
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