Forum Discussion

magenta4936749's avatar
magenta4936749
Network Novice
7 years ago

Can't send/receive MMS on Wi-Fi

I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge ph...
apn settings
mms
samsung galaxy s7 edge
wi-fi calling
  • tmo_amanda's avatar
    tmo_amanda
    7 years ago

    Hey, @magenta4936749​!

    I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.

fireguy_6364's avatar
fireguy_6364
Modem Master
2 years ago
diiiiima wrote:

I'm having the same problem on a OnePlus 8 phone.

 

I've switched the APN protocol to IPv4, and added “internet+MMS" to APN type - but still cannot send or receive MMS without a cellular network.

 

 

 

Android guide

 
  1. Open the Access Point Names or APNs menu.
    1. In Settings, look under Wireless & Networks or choose the Connections tab.
    2. Select Mobile network. You may need to choose More settings, More..., or More networks first.
    3. Select Access Point Names.
  2. Choose the T-Mobile APN if one is available. If not, select Menu and select new APN.
  3. Verify and update the following settings for the Data APN.
    • Name: T-Mobile
    • APN: fast.t-mobile.com (for LTE devices) or epc.tmobile.com (for non-LTE devices)
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type: <Not set>
    • APN Type: default,supl,mms OR Internet+MMS
      • Default Android provides a text field to enter default,supl,mms.
      • Samsung provides an Internet+MMS radio button to select.
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified
  4. Select Menu > Save.
  5. Delete any other APNs that appear in the list. The FOTA APN can remain if available.
    Select the APN that needs to be removed, then select Menu > Delete APN.
  6. Verify there is a circle next to the remaining APN.
  7. Perform a soft reset. Hold down the power button until the device turns off and restarts.
  8. Test the data connection and/or MMS by accessing the Web or sending a picture message.
  9. Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.