Forum Discussion
Can't receive phone number verification codes
When I try to sell something on Facebook and the buyer sends me a code to verify my phone number, I don’t receive the code and the buyer gets an “invalid phone” message. Any ideas? Samsung Galaxy S21 Ultra
- dupdegroveNetwork Novice
These are buyers. I’m the seller. And there have been multiple people try to send me codes. All fail.
- syaoranTransmission Titan
If Short Codes are enabled on the account (it's worth checking). The person you are attempting to buy from might either be on T-Mobile's spam list or the issue is with their service sending the verification.
- dupdegroveNetwork Novice
I don’t have a prepaid account. It’s a regular account, and I can get 2-Step verification codes from many places, including T-mobile.
- syaoranTransmission Titan
Give Customer Care a call or reach out to the T-Force Team via Facebook or Twitter and have them make sure Short Codes are enabled on your account. Some verification services do not work with prepaid numbers.
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