Forum Discussion

dupdegrove's avatar
dupdegrove
Network Novice
4 years ago

Can't receive phone number verification codes

When I try to sell something on Facebook and the buyer sends me a code to verify my phone number, I don’t receive the code and the buyer gets an “invalid phone” message. Any ideas? Samsung Galaxy S21 Ultra

  • dupdegrove's avatar
    dupdegrove
    Network Novice

    These are buyers. I’m the seller. And there have been multiple people try to send me codes. All fail.

     

  • syaoran's avatar
    syaoran
    Transmission Titan

    If Short Codes are enabled on the account (it's worth checking).  The person you are attempting to buy from might either be on T-Mobile's spam list or the issue is with their service sending the verification.  

  • dupdegrove's avatar
    dupdegrove
    Network Novice

    I don’t have a prepaid account. It’s a regular account, and I can get 2-Step verification codes from many places, including T-mobile.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Give Customer Care a call or reach out to the T-Force Team via Facebook or Twitter and have them make sure Short Codes are enabled on your account.  Some verification services do not work with prepaid numbers.