Forum Discussion

mcscalise_89's avatar
mcscalise_89
Network Novice
3 months ago

Zero Help!

I need to speak to a manager at T-Mobile. I have been lied to to on numerous occasions regarding my account. We have a family plan with 4 phone lines and we have had it for many years...starting with Sprint...then it was taken over by T-Mobile. In January T-Mobile removed a discount on one of our four phones...no warning...no advance notice...and no explanation. I have been speaking to customer service for the past 2 months about it asking for answers...and to please put the discount back...as we are grandfathered into our plan and its discounts. No one ever calls back or gives an honest explanation. Now in March T-Mobile is removing the discount from another phone on our plan...no reason or explanation. All of these phone have been on the plan starting at the same time. During one of many conversations I was told these discounts would remain until the year 3000....Lies...all lies...as now T-Mobile has removed this second phone's discounts. I am tired of getting the runaround from T-Mobile...different answers each time I call...empty promises of taking care of returning the discounts...putting me on hold forever when I call...TERRIBLE CUSTOMER SERVICE...if you can even call it a service.

I demand to speak to a manager and get this resolved. I am tired of constantly having to call each month I get my bill and beg for corrections to my bill. There are several other companies out there who would love to have my business. T-mobile has done nothing to keep my business.

  • imei's avatar
    imei
    Newbie Caller
    3 months ago

    I understand your frustration. Dealing with unexpected changes to your account and receiving inconsistent information is incredibly stressful.

    While I cannot directly connect you to a specific manager, I can provide you with some additional resources since you addressed you already contacted customer service. 

    Here are some additional steps you can take to escalate your issue:

     * T-Mobile's Executive Customer Relations: Sometimes, searching online for "T-Mobile executive customer relations" can provide additional contact information or avenues for escalation.

     * T-Mobile's Social Media: Reaching out to T-Mobile through their official social media channels (like Twitter/X or Facebook) can sometimes be effective.

     * T-Mobile Support Website: T-Mobile's website has many support options. It may be helpful to look through their support pages.

     * T-Mobile's Webpage for contacting them: T-Mobile has a "contact us" portion of their website, that may provide further contact avenues.

    When you call, be sure to:

     * Document every interaction: Keep detailed records of each call, including the date, time, representative's name, and what was discussed.

     * Clearly state your desire to speak with a manager.

     * Reference your previous interactions and the inconsistent information you've received.

     * Remain calm, but firm.

    I hope this helps you get your situation covered!