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mcscalise_89
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Joined 3 months ago
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Zero Help!
I need to speak to a manager at T-Mobile. I have been lied to to on numerous occasions regarding my account. We have a family plan with 4 phone lines and we have had it for many years...starting with Sprint...then it was taken over by T-Mobile. In January T-Mobile removed a discount on one of our four phones...no warning...no advance notice...and no explanation. I have been speaking to customer service for the past 2 months about it asking for answers...and to please put the discount back...as we are grandfathered into our plan and its discounts. No one ever calls back or gives an honest explanation. Now in March T-Mobile is removing the discount from another phone on our plan...no reason or explanation. All of these phone have been on the plan starting at the same time. During one of many conversations I was told these discounts would remain until the year 3000....Lies...all lies...as now T-Mobile has removed this second phone's discounts. I am tired of getting the runaround from T-Mobile...different answers each time I call...empty promises of taking care of returning the discounts...putting me on hold forever when I call...TERRIBLE CUSTOMER SERVICE...if you can even call it a service. I demand to speak to a manager and get this resolved. I am tired of constantly having to call each month I get my bill and beg for corrections to my bill. There are several other companies out there who would love to have my business. T-mobile has done nothing to keep my business.184Views0likes3Comments