Forum Discussion
Why no forgiveness?
Why is it, whether your phone is lost or stolen, do you still charge the customer, especially if the phone was stolen? I have been paying for a phone that got stolen from me two years ago, and of cou...
T-Mobile can’t remain profitable if they end up not charging people for devices they as a company, have to pay for. It’s unfortunate that your device was stolen, but sometimes unfortunate things happen. You bought the phone and agreed to pay for it over the term. Just because that device gets stolen, lost, broken, or whatever, doesn’t mean you shouldn’t have to finish paying for it.
