No naps going on around here but do keep in mind that this is primarily a user-led forum. 😉

I don't see any reports of the site being down on the 17th. If this is still an issue, please Community-2153 to have a ticket filed on your behalf.

Hello Amanda, is it still napping? Any news?

To be fair I can attest that this is quite the rare event. I've been a customer of TMobile for 10yrs+ and this is the first time since I've used the my-tmobile website something like this happens. I'd say it's the first time for me in about 3years. It looks like they're migrating or updating the design and interface. As an avid computer guy myself I would expect them to be fixing these issues when everybody is asleep. I guess Murphy's Law lives on.

Hello, do you know if access to my-tmobile is down this eve? I attempted several times right now and it seems to login fine(username/pass), and when I choose which Phone# to visit acct it responds with: Try in a few minutes.

If you are still having the problem try 611 (Customer Service) or 1-877-778-2106

. I would think even visiting a corporate T-Mobile store that they would give you the info. 611 should be able to help with a PIN.

I just tried a few minutes ago, and it's stiil down. Did you try the two numbers? They are 611 (Customer Service), and 1-877-778-2106. It might be for maintenance or updating the site.

It’s down now too. What is going on with Tmobile. This is happening too frequently for my comfort. Less than a month ago?? Why is the MyTmobile site down???? It says due to extrememy high demand. So what you can’t handle the volume of customers you have?? This makes no sense. i am growing very frustrated.

I’ve been having a similar issue. Website for my.t-mobile.com doesn’t allow me to view my bill nor personal info. I can’t change my PIN either. Not being able to change my PIN means I can’t get a new phone, since the phone upgrade feature for t-mobile has also been not working. I’ve been trying to buy a phone from t-mobile, but will go with another company now, except that none of them can verify the t-mobile account due to online services being down on t-mobile‘a end. This problem has been going on now for 2 weeks. Please help. I just want the phone and my PIN to work.

No need to be rude, @magenta1673070​. I checked my online account prior to posting, but please keep in mind that everyone's account view may be different than yours. If you're still experiencing issues viewing a specific page of My T-Mobile, please @zh3n​, this is a bit off-topic from the original post but let's see if we can get this figured out for you.  From your tests, it sounds like the mic isn't the issue but instead the network connection. Try following these steps to see if that helps: Audio on calls troubleshooting​. What concerns me is that you're not able to make/receive calls except over FaceTime. If you disable WiFi, are you able to make or receive calls/texts?

Also when attempting to call or receive calls. I can hear people but not speak to them. At times they say my connection is lousy but they can kind of hear me. At first I thought it might be a problem with my microphone. So I used FaceTime to check the mic. Face time, while on cellular, works perfectly.

Sent from my iPhone