Forum Discussion

ron2158's avatar
ron2158
Network Novice
3 years ago

Use of Google Authenticator for 2 factor authentication

Can anyone help me understand why the T-mobile website won’t take my authentication codes when using Google Authenticator?

 

I have initially set up 2-Factor authentication and chosen to use Google Authenticator as the means but every time I have set this up and tried to log into my account with it, the site will not take any of the codes I type for it. I end up having to switch back to SMS Text for authentication.

 

Can anyone help me understand and fix the Google Authenticator to use it for 2-factor?

 

Best!

2-factor authentication
customer service
  • Thads's avatar
    Thads
    Network Novice
    2 years ago

    You’ll probably have to reset/delete the Google Authenticator option on your T-Mobile account.  Logout and then login and set it up again so that it is sync’d.