UPS did not deliver my iPhone Order

RPA wrote:

I called T-Mobile again and they said wait 2 more days and if not delivered call them back so they can escalate and provide a resolution. UPS agent told me to file a claim online and not through the phone they won't do that or transfer me to a class person.  Everyone has different answer. 

Yep, these days it’s a total crap shoot on who you talk to in any support capacity. The package in my UPS story above was a case of wine so I”m sure somebody had a nice party in the warehouse. Somebody is probably admiring their new phone in a UPS warehouse somewhere today LOL.