Upgrade issue

I have called, sent emails and visited a Corporate Store, through it all, the information indicates the issue is between competing process of T Mobile and Sprint legacy issues. Regardless of whether the cell is unable to be unlocked my resolve to leave the carrier will get stronger and if its drags on I will most certainly employ legal means and become a nuisance. I have had enough of a Company’s main concern being money and not the customer. T Mobile, as well as the vast majority of business in the US have developed and employed multiple strategies to extract income from consumers at the expense of customer service. The amount of ways to pay a bill is extraordinary, but trying to get real help with an issue is a complete joke, automated services, virtual assistants, lack of expediency or concern, representatives who can read English but don't understand context and on and on.