Unable to make payment

I knew this thread is old but the for some reason I’m having the same issue last month. I paid my bill and it said please contact T-Mobile but they still took the money off my bank and I tried to pay my bill this month and it says please enter a different card, but they still took the money off and nobody doesn’t know where the money went to. This is crazy. 

Same issue. Can’t refill my account. It’s been suspended !!! I’m out of the US now and can’t even add the app on my phone - it shows wrong region . What to do??

Hi, For those still having this problem, I may have found a temporary work around. Use the T-Mobile app on your phone to access your account, and make a payment from there. I tried this on a whim earlier and it worked. Not a great solution, but until the website is fixed this may save you some trouble.

9DAMieN9 wrote:

Wow, 4 years later and they still have the same issue. Worst service ever... EVER! 

Same. 

Wow, 4 years later and they still have the same issue. Worst service ever... EVER! 

same.

For the last 3 months I’ve  needed to refill I’ve had this problem. Trying 2 different computer 3 different browser and different card, the form highlights as red right away saying the card number is not valid. 

For the last 3 months I’ve  needed to refill I’ve had this problem. Trying 2 different computer 3 different browser and different card, the form highlights as red right away saying the card number is not valid. 

STOP pretending it is sth on customer end, I have the same issue since June, clearly you guys want to make our lives miserable, I considering switching to the AT&T PRepaid service

I have solved my problem and hope to help everyone.
Let me talk about my situation first: I changed my number a month ago. I have used the previous number for nearly three years without any problems. The problem was the first recharge after I changed my number. t mobile Card number is invalid. Please try again.
mmmmmmmm......I entered the account with the previous number and deleted all registered credit cards. Then enter the new (current) number to add recharge, no problem at all! ! ! !
When you want to change to a new number, the clerk should remind you to log in to your account to delete all credit cards. After all, you don’t use this account anymore, do you?

Just ran into an issue today that sounds exactly the same, I entered 3 different valid card numbers, both Visa and Discover, into 3 different browsers, and was not able to successfully validate a card. Also the T-Mobile App seems to be down. This is for a prepaid plan.

I ended up having to go through the 611 payment over phone service, which worked well enough. Hopefully this is a temporary re-emergence of this issue and I can set up auto-pay later.