Forum Discussion
Trouble with trade in devices
Hi, I switched to TMO in Nov 2021, and have been having terrible experience in getting my devices traded in properly. I traded in 3 devices: 1 phone got text within a week that the trade in is com...
I did. Even the CS has the records of what’s going on and acknowledge that it is not my fault. I think the problem is with their supplier (Assurance) that processes the trade in. However, I am being punished for it by bumping me out of their promotion and increases my device payments. It is very difficult too to talk to the supervisor.
