Forum Discussion
Trade-In applied to wrong order
Good morning! On 2/24/23 I attempted to order a new Samsung Galaxy Phone S23 Ultra and utilize the trade-in offer of $1000 for my Note 10+. Once I placed the order, I realized I had mistakenl...
I have starred the sensitive information. Syaoran is correct in their suggestion to contact our care teams. They have a tool specifically for situations where we did a new order and we need to transfer the trade-in to the correct order. They can also help research what happened with the Note 10+. :)
