Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number ...
shammrocky wrote:I am dealing with the same thing. My iphone 11 Max Pro was supposed to get an $800 for trade in. They said they can not locate the phone even though I have tracking number saying it was delivered, etc. I have had so many issues since I made the switch from Verizon on May 31, 2023 and have spent hours and hours on the phone trying to straighten so many issues. I seriously thought someone was playing a joke. I can not even explain how much time I have spent and I am so angry beyond belief. I was with Verizon for many many years and no issues - I should have stayed with Verizon, but I was trying to save a few bucks. I am getting completely screwed and do not know what to do. Is this happening to others? I am so angry that they are doing this and getting away with it. It is so unethical. Has anyone gotten a lawyer? This is so wrong.
I actually went to the T Mobile store to trade in my iPhone 13 for a 15. They told me I would receive $800 credit towards the 15. My monthly bill now shows I was given about $179 in credit towards the iPhone 15, not $800! The salesman lied to my face. Still in process of trying to resolve. Phone companies are legit thieves!!
T mobile is doing this to my boyfriend. The entire sale was ridiculous. He went on the last day of the i phone deal with a trade In. After 6 MONTHS! Suddenly his trade in didn't qualify. Also they canceled his phones insurance and that's illegal without letting the customer know. His bill is over 200 a month know because he got a watch also. The only reason his phone didn't qualify apparently was because his find my iPhone was still active. He previously had the same phone service metro pcs and always fully bought his phone from a third party and just connected it. This was his first time actually buying a newer i phone and finally leaving METRO PCS for what i said was better service..smh. thanks a lot t mobile... not. The sale of the phone went through 2 people..ridiculous, because he wanted a large storage on the phone than they carried in store. So it took like 4 or 5 day to send to our home and like i said it was the last day of the "promotion" so he was allowed to get the deal "they said" ordered his phone and let him leave with his old phone until his new came.when he went to connect the new phone and hand over his old also he was keeping his old number so that had hoops to jump, it was a complete different employee helping but he had no idea what was going on.... red flag! Well now I'm upset with the bad business practices, it feels like a scam. I'm icked with them and my bill is good. I'm leaving in a few months
Also his original old phone is gone, they had his number if he simply needed to turn off find my phone t mobile is disrespectful
