Text is blocked and T-Mobile is saying I was spamming

I just filed a complaint with the BBB regarding T-Mobile blocking numbers for spamming when they actually are not spamming and the 10 day wait hold.  Unfortunately, it will take 14 days for the BBB to investigate. But at least its a start.

This happened to me on June 15, 2023.  I would text and I would get no responses.  I even text my own number and was like what is going on.  They told me bc someone in my family group chat reported my number as spam.  Umm that is not the case bc everyone was asked.  They put an urgent ticket in. Back-end Engineers denied it or couldn't take the spam block off.  Which I think is the most ridiculous thing ever.  I bet if I was a T-Mo employee it would not have happened, or the block would have been removed very quickly.  Quick to put a spam block on but can't take it off for 10 days???!!!!! I have called numerous times.  Last time was yesterday.  I hope the Account Manager / Specialist can actually help.  T-Mobile needs to get it together and learn how to actually tell the difference between a spam message and a text message from a number that has been with T-Mobile for over a decade.  One thing I know is that they will not be the number 1 carrier if they can't control their error.  Everyone uses texts more than they talk on the phone.  Unfortunately, I have family in a different state and not doing too well.  The only way to contact is through text.  I have 2 kids, 1 in another state for college with crazy class hours, and he texts me when he can.  Another child who just got their license.  Plus, I am a landlord, and all my tenant does is text.  Does T-Mobile realize what they are doing to their customers??!!!   

Beccaismad wrote:

It just happened to me for no reason, and ive been on hold w technical support for 2 hours. Im about to lose my mind. 

 

Is this even legal? Is there anything in their terms and conditions that allow this?

Have some patience.  It is peak time for calls.  As an alternative.  You could see if chat is available or DM T-Mobile on Facebook or Twitter to see if they can help you quicker.

It just happened to me for no reason, and ive been on hold w technical support for 2 hours. Im about to lose my mind. 

Is this even legal? Is there anything in their terms and conditions that allow this?

I am having the same issue here. Even though we are A2Pdl10c registered. Please help!

My number was used to send scam texts. People would report my number as a scam number. T-Mobile had to file a ticket with their engineers to have the number unblocked. I started having the problem in November and it was barely fixed in March. I filed a complaint with the FCC, and I believe it’s the only reason I got a resolution. 

I am experiencing the same thing. This started yesterday. I can't send a text. I can only receive them. Everything else works. I didn't even receive a notification that this was happening. Have been going back and forth with them since yesterday & each person says different things. It's a spam message blocking. I don't even know how to send spam. They don't have a clue when it will be unblocked. I'm very unhappy with this carrier.

I have been having this issue since November! I’ve called multiple times to customer service. In November my T-Mobile account and phone number was hacked. Hundreds of scam texts went out from my number. Did this happen to any of you also?

What I think is going on...If you get reported as sending/texting spam and your account is restricted for 10 days, like me I think Tmobile is unblocking in one area of the code to my account and there are other screens/pages (i.e. blue screen) that also need to be unblocked.  But I know that there are programmers that are knowledgeable about certain areas of code and may not know the other areas of code.  It’s like a puzzle if you’re missing one piece, consider the puzzle unfinished!  GRRRRRR….

If you use a free text msg app, remember all your friends/family/businesses will need to have the same app.