T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

I am having this same issue, and the customer service reps are just ignorant. I have a Samsung A52, and my account renewed 8 days ago and according to Tmobile I have used over 300GB of data. My phone usage says 13 and my laptop says 9. I only have my laptop connected and use it for streaming services. I havent even used it everyday. 

This is the 3rd time this has happened to me. I was previously a Sprint customer, that was automatically switched to Tmobile last summer. 

The last time this happened one of the agents was able to look at my usage while I was connected to it and reset it. Today, after 2 agents they wanted me to call them to speak with a tech. Even though I never spoke to one previously. I don't have the time or patience right now to try and understand someone's accent, and have to explain all over again that the usage they have doesn't match what I have. 

I will go back to the chat though and tell them they need to check their forums as there are many people with this issue for over a year now.