Forum Discussion
T-Mobile doesn’t care about losing customers
Longtime Sprint customer who got rolled into a T-Mobile account because of the merge. I had a 2nd line free with Sprint. T-Mobile’s way of fixing that was to give me a promotion that apparently had a...
Ace4 The Sprint system was shutdown. They used a completely different backend and system for their provisioning, plans, and billing. The system doesn't allow for creating custom plans or just whipping something up to suit the desired plan, features, and cost. Plans and promotions are created way up at the corporate level. When a plan and or promotion is discontinued, it is removed from the system. You can't just go in and assign something that is no longer there.
Lazianique7 If you would have had auto pay enabled, that might have saved you thise late fees because the system would have automatically tried to take the payment out when it was due.
