Forum Discussion
T-Mobile does not care about You. You will be charged a pentaly for cancelling.
I was a customer for 20 years. I actually liked the company untill I found out they don’t care about me as a customer. They did absolutely nothing to retain my business, no phone upgrade, nothing. ...
For years, T-Mobile has been trying to kill off the “free phone” addiction that has been a cancer on the US mobile phone industry for years. TANSTAAFL. You pay for the “free phone” in higher rates. Unfortunately, no one in the US will switch to a carrier unless they get a “free phone”, thus the new customer promos. These are almost always limited to high-rate plans.
As for not prorating partial months on cancellation or port out. This has been the practice for as long as T-Mobile has offered unlimited plans. Anyone here could have warned about the need to wait until the end of a billing period to cancel.
