Forum Discussion
Suspension for no known reason
I just joined T-Mobile from Verizon. We bought two new phones outright and those lines went active immediately. Ordered another phone for the account to take advantage of a trade-in, but kept my old...
It’s certainly my right to find the cheapest combination of purchases to meet my needs from authorized dealers. The first two purchases and plan signup were through Costco. Costco was unable to complete the trade-in transaction so Costco called T-Mobile to complete the transactions. I signed up for 4 lines, and I should be able to purchase my phones any way I want if they are from authorized dealers. The least I expect from them is for them give me a reason for the fraud suspension so I can respond to it. I cannot communicate with anyone via phone. I can’t receive calls which are business related and family (elder relative we need to contact daily) as well.
