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JPC1
Network Novice
Joined 3 years ago
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Re: Suspension for no known reason
It’s certainly my right to find the cheapest combination of purchases to meet my needs from authorized dealers. The first two purchases and plan signup were through Costco. Costco was unable to complete the trade-in transaction so Costco called T-Mobile to complete the transactions.I signed up for 4 lines, and I should be able to purchase my phones any way I want if they are from authorized dealers. The least I expect from them is for them give me a reason for thefraud suspension so I can respond to it. I cannot communicate with anyone via phone. I can’t receive calls which are business related and family (elder relative we need to contact daily) as well.5Views0likes0CommentsSuspension for no known reason
I just joined T-Mobile from Verizon. We bought two new phones outright and those lines went active immediately.Ordered another phone for the account to take advantage of a trade-in, but kept my old phone and replaced the SIM card with a T-Mobile card. This morning I received an e-mail that all accounts were suspended. The new phone is supposed to arrive tomorrow. I called customer service and they said that they did not know why all accounts were suspended, and that they had no way to communicate with thefraud department except through e-mail. They said the account is usually suspended for 24 hours at least. This doesn’t make any sense to me. No reason provided so I can’t react to it, and meanwhile all family members are left without a communication method. Does anyone have any ideas?465Views0likes3Comments