Forum Discussion
Sprint promotions not applied to t-mobile
I had a promotion from sprint where I got two new phones for free, if I signed on to stay with them for another two years. Now that T-Mobile merged with sprint, I have talked to at least seven repres...
I’m in the same boat with the Sprint Promotion not being honored. I’ve had over 35 hours of chat and calls in the past 5-6 weeks. I have the IMEI1 and IMEI2 of the phone I traded and sent back to Sprint for the promotion. T-Mobile can see that it was returned but still will not honor the promotion. I’m on hold now for 22 minutes after calling 611. I will now see if I can get the phone I sent in returned back to me. The Sprint to T-Mobile transition has been frustrating and I don’t feel valued as a customer. After 18 years with Sprint, I did not expect this to happen. I too will continue to press the issue until I get some type of satisfactory resolution.
