Forum Discussion

MikeMcguire's avatar
MikeMcguire
Newbie Caller
3 years ago

Sorry, you can’t currently place an order online

I have been trying to add a line online for over 5 months and each time I do i get the error message  Let’s talk Sorry, you can’t currently place an order onlinePlease contact us by calling 1-800-9...
HeavenM's avatar
HeavenM
Community Manager
3 years ago

Hey @MikeMcguire 5 months is a long time to be having the same issue! That has got to be pretty frustrating. There are a few limitations that could be causing the ongoing error message, so I have a few questions. 

  • Are you trying to add a new phone number to your account with the new phone or are you trying to keep your same number and trade in your current phone for a new one?
  • Are you on the Jump! on Demand payment plan for your current device? I think you are because you mention a final payment, but I want to make sure.