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Hello My name is Yoel T. In the month of May, I took a cruise through Alaska with my wife. On this cruise, I did not hire internet or telephone services, we only used our devices in the cities wher...
Cruise lines typically don’t require a contract to utilize cellular Marine Services (using WiFi might depending on the cruise line); if your phone is on or in range of the ship’s cellular service it will use it unless you switch to airplane mode.SInce apps typically use data in the background, it’s entirely possible you were using those cellular services which are treated as international roaming. Unfortunately the burden is on the customer to ensure the phone is off or in “airplane mode:.
From what I understand about Alaska is that Tmobile doesn't have native service there and they have a roaming agreement with GCI.
If you can't connect with them then you would connect to the next available service.
Since this is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using on one of tmobile's social media platforms like Facebook or Twitter to escalate your request.
