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Rude behavior of customer care representative
Customer care representative threatened me to block my account and cancel all my lines if I call again for an issue I am facing. (On 9/2 I have added lines and devices with the help of customer care ...
Try contacting TMobile support using messenger on one of their social media accounts like Facebook or Twitter to see if they can help you.
it's rare that I have experienced rude reps on TMobile. Typically the only ones that I've considered to be rude were those at TMobiles office of executive management. I have had a few reps give me grief, mostly due to language barriers, and technical limitations of the reps.
