Forum Discussion

DylanCouzon's avatar
DylanCouzon
Network Novice
2 years ago

Request to Unblock Deeplinks from branch.io on T-Mobile Network

Hi there, 

 

I am reaching out on behalf of branch.io, a provider of deeplinking services used by thousands of Mobile Apps developers.

We recently started receiving reports where T-Mobile appears to be blocking links from SMS using our app.link link domain. (e.g. https://pandora.app.link/DY7ea7z8mCb)

This domain plays a vital role in our clients’s App functionalities and this issue is causing a severe disruption of their services. 

 

We request your technical team's assistance in investigating and rectifying this issue as this is causing significant disruption for both our clients and their users.

Please reach out if there are any specific requirements or procedures we need to follow.

 

Best,

Dylan Couzon

dylan.couzon@branch.io

  • gramps28's avatar
    gramps28
    Router Royalty

    This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media like Facebook or X to see if they can assist.