Forum Discussion
Solved
PayGo prepaid plan no longer part of T-Mobile?
I'm a prepaid customer currently on a Simple Choice Mobile Internet plan. I used to have the option to switch between Mobile Internet plans and the $3/mo PayGo plan via the account self-serve por...
Hey, @magenta10074307!
A change to the PayGo plans was made back in July. They're now being handled by UltraMobile whom has been a longtime T-Mobile partner. To switch to a PayGo plan, you'll need to port your number to Ultra by calling 1-888-777-0446. Let me know what other questions you have and I'll do my best to get them answered.
Thanks for confirming Amanda! One quick follow-up: if I do port my current T-Mobile prepaid plan to Ultra, does that mean I will lose my current account balance from top-ups I've already made?
