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Not Receiving calls and delayed text messages
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doe...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Our Can't call, dropped calls, & other calling issues is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Text message troubleshooting for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Same issue here but already for about a year. Callers get directly into VM. If they leave a message it mostly shows within a few minutes but no missed call displayed. Contacted tech support a couple of times and was recommended to do a factory reset and to get a newer phone if this does not work. I am using a Galaxy S5 which I am replacing with an S9 due to these issues. Talked last week to a colleague of mine who is using a 2 year old iPhone and he has the same issues. So the problem does not seem to be related to certain phone models or only older phones.
