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Not Receiving calls and delayed text messages
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doe...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Our Can't call, dropped calls, & other calling issues is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Text message troubleshooting for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Just wanted to revise my previous post a little in case it helps with troubleshooting. Just checked the wife's calls using the TMO account website:
The two calls she says she made to me and I never received do appear on her call log there. They do not appear on mine.
The text message I received from her at about 3pm does not show up in her usage log.
The call from a 3rd party that resulted in a voicemail to me does not appear in my usage log, even though I have the voicemail.
