Employee Review

I have been a loyal Tmobile customer for 15+ years. I decided to leave T-Mobile and switch to a competitor and called T-Mobile customer care unit. The gentleman who took the call was the best customer service rep I have talked to in my life. His name is Gian (ID# 5119318). He radiates positive energy, kind, respectful, caring and did not stop smiling during the entire conversation. I am a very difficult person to deal with, grumpy, very needy, tough, with bad communication skills, but this young man (he must be my son’s age) changed my mind. I have read that Amazon's success can be attributed to a number of factors, however Jeff Bezos gives to top spot “Customer Obsession”. The customer care is the one reason for the success for many businesses. Because of employees like Gian, I will stay with TMobile, hopefully for the next 15+ years. I hope that our conversation with Gian was recorded and the new customer care trainees review and study the way Gian handled himself and spoke to a customer. Thank you, Gian! I am sure you will be successful in your career and life if you continue to radiate such positive energy.  Message to Senior Managers: T-Mobile will continue to flourish if you continue to hire people like Gian.