Forum Discussion
Numbers coming in incorreclty - showing as foreign countries
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only been going on for about a week. The numbers below are in fact US numbers, if you look at the one labeled peru, it should be (513)-393-2193 - I dont know where the extra 6 is coming from. The Argentina number, is actually 877 -698-3261. Again, no idea where the +54 is coming from and the Croatia number is 385 428 1000 - no extra numbers there, it just formatted it incorrectly.
Is anyone else having this problem? I've hard reset the phone numerous times, no fix
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
- magenta7588064Network Novice
I am currently having this issue as well. Honestly, my issues started at the same time, and I have done all the tricks to get this to work properly. This is a T-Mobile issue, and not an IPhone issue. I also have a personal phone I use with a different provider, and I don't have this issue at all....this is the programming done on T-Mobiles end, and they need to fix it....
- magenta4268563Network Novice
I have been having the same problem too for the past few months.
Device is iphone XS, iOS 12.1.2.
Been using iphones for about 8 years, never had this issue.
Just to re-iterate the problem:
(abc) def-ghij shows up as +ab c defg hij
So, a NY state number (315) abc-defg shows up as +31 5ab cd ef g (Zutphen, Geiderland, Netherlands).
This is regardless if the number is in my contacts or not.
Tried a plethora of software tweaks.
Apple feels is 'confident' that caller ID information is a product of the carrier, and the device will only relay the information provided by the carrier.
Please....help!
- magenta7226802Network Novice
Try adding a “+1” before the affected contact‘s number. This worked for me
- maggie_lNetwork Novice
Has this issue been fixed? My husband and I just started experience this today. Phone calls from my work are coming up as "Greece". I'm guessing since its a 303 number it's coming up as Greece because +30 is the country code for Greece. I have had my work number saved in my phone for 8 years...so why is this just now happening?
- magenta6882556Network Novice
I have a Samsung Galaxy phone (2+ years), and started noticing this same issue in October 2018. Have been in the U.S. the entire time.
- magenta6882556Network Novice
I have had the same Samsung Galaxy phone for over 2 years
- magenta6882556Network Novice
I have been seeing the same problem for the past month or so - caller ids from all around the world, when they are actually from the United States.
- tmo_chrisSpectrum Specialist
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
- magenta1536507Network Novice
I looked at it but so far no luck.
Sven
Sent from my iPhone
- tmo_amandaBandwidth Buff
Hey, @magenta1536507!
Did you have a chance to check out the link Chris posted? If so, any luck? *fingers crossed*
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