New to TMobile but the Support never works

Reply to: Fireguy

Sorry for not replying sooner I was in Washington and had no phone or internet service with T Mobile. I didn’t have phone service (carrier was formerly ATT) and the billing started on 08/17. I visited the store prior to departure also made contact with several reps at T-Mobile and ATT regarding this matter. Regardless, I did go to a T-Mobile store and made several calls again to T-Mobile - ATT and now Frontier was in the loop (my number was transferred to them?) Anyway, I didn’t have phone service from T-Mobile until 9/23 fortunately I was in Oregon by then.  The other phone is still in limbo since 08/17. Both phones I was bringing over from ATT were suppported by T-Moblie when I started this adventure on 08/17.  They are older I-Phone models and next year I planned on buying new I-Phones.

Meanwhile, not only am I being billed by T-mobile for 2 phones (They did adjust the August Bill) September bill included 2 phones but neither phone was operational, plus a Protection Plan for both phones which I didn’t sign up.  I still haven’t figured out the October bill but it is more than last month.

Please note T-Mobile is a German company.  They just jumped in the US Market and over sold the internet. The other day my Mac told me I couldn’t login to the internet because there were to many users with the same Wi-Fi address