Forum Discussion
Mysterious cellular data usage in early morning
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.
Does USB-MU5-B-100-L-A help? I have had several weeks with no connection bc
the service has gone past my data and I refuse to keep paying more when the
usage is not from our use. Can I just take the device back and have them
give me a new one? When I went to the kiosk store to advise them of my
issue they were not able to help me as they just say "you used your data .
You can upgrade your service".
@frustratedconsumer - Since we determined that no usage occurred while the SIM was out of the device, we know that the usage is being requested by your SIM card when it is in the device and is valid usage. If there is an issue with the hotspot, we may want to look into doing a full reset on the device an possible exchanging it. The serial number you posted from the battery is for the battery itself. Do you happen to know the Model of that ZTE? I can look up the steps for resetting it for you.
@christindall - Is it possible that the device is losing Wi-Fi connection? There are many background apps on smartphones that request data even while the phone is not being actively used.
I power it off by turning the on/off switch to OFF. The most frustrating
part is this is a business hotspot so I have no access to internet each
month now because it goes beyond our data usage when in fact we don't use
it. They customer support tells us that we have used the data and there's
nothing they can do about it. So we are paying for a hotspot with no data
usage, but some how the data is getting used during times that don't make
sense nor do they follow our regular usage if you go back 6 months...
On the battery it has model L:3720T42P3h704572
No resolution. Extremely frustrating.
On Tue, Aug 28, 2018 at 12:38 AM, christindall <no-reply@t-mobile.com>
So. This just happened on my wife's phone. She has installed absolutely nothing new on her phone in months. Her phone is ALWAYS on wifi. This happened just today - years of history this has never happened. And - like so many others - I'm pissed. Something changed TODAY. I don't have her phone, but will look at logs tomorrow, but in the meantime - SOMETHING has to be causing this. And it happened throughout all day today, basically every two hours - her phone was plugged in across the house and not in use all day long.
Anybody ever figure this out?
Thanks for getting back with me! So we know that the usage is occurring because the device is somehow requesting this data. I know you said this was a ZTE device but which specific hotspot is this and how specifically are you powering it off?
So there has been no usage since I took the sim card out. Why would the sim
card still show data usage when the device is unplugged or turned off as we
were doing when we started seeing strange data usage.
I have found with past carriers TMobile included that usage statistics can lag behind the actual use time frame. All depends on when the network and Towers report usage. They don't report the time it was used just the time it was reported.
We are unfortunately unable to access your account here on a public forum 😥 All data recorded on the network comes from your SIM card. If the SIM card is out of the device and there is still active usage, you can let our tech care folks over the phone know the specific times you had the SIM card out of the device and they can compare that to the recorded usage.
