Forum Discussion
Mysterious cellular data usage in early morning
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.
Hi, no I just took the SIM card out after I saw your message. I can tell
you that the device was unplugged and turned off during the hours that the
data was being used. Again, this started about 6 months ago. If you go into
my account as I told the customer service reps you can see that I barely
used data and then all of a sudden there were spikes in my data usage when
I was not in the office, not utilizing the data and/or the device was
unplugged and turned off.
When did you take the SIM Card out of the device? Has there been usage while the SIM card was out of the device?
SIM Card is out. It's a ZTE on the sim TM9260
Hey there! I am very sorry you are having so much trouble with your hotspot! What kind of device is it exactly? Can you try taking the SIM card out of the device and letting us know if the usage is still occurring?
