My upgrade is no more

magenta9000730 wrote:

Hi. This is my 1st time sharing. I wanted to go from the Magenta 55+ to the Magenta Max 55+ for the sole purpose of trading in my Galaxy S10+ for a Galaxy S22. Today starts my billing cycle so I switched plans. For the past few days, the website stated my phone is worth $800 to trade in, and the S22 is $799.99. I was told to wait until today to do the trade. Well, it shows my phone is worth $400. Of course I called, and spent 1 hour speaking to a rep who seemed to have no clue. She swears my phone is still $800. And if they help you, it is an additional $35. Upgrading yourself is free. She claims the fee could be waived, but then came back and said it could not. Also, she said I had to pay $5.50 tax for my upgraded Netflix (UHD + 2 screens). Told her I did not need that, only the basic. Said she took it off, but it still shows up. So I said forget the whole thing and I went back to my original 55+. What a way to treat a senior and a customer of 4 years. Both Verizon & Spectrum tried to get me to switch, but I am a die hard T-Mobile fan. Hey, thanks for listening to my ranting. Guess sometimes these huge corporations drop the ball. I usually do not have problems with the rep’s. Just do  not call on the weekends. Have a blessed day everyone. 🙏

Every post like yours is usually they give you $400 off your phone and the rest will be issued in bill credits over 24 months.