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My caller ID is wrong for outgoing calls
When my account was setup in Jan 17, they misspelled my last name by one letter. I got that problems fixed so that my correct name shows on bills and my account. A week or so ago I called lan...
It never truly got fixed. I was pretty much told that the problem is with the third party named nuestar. Actually T-Mobile messed my name up in the first place. Now my 4g data died at the beginning of this billing cycle. I had to manually set my phone to use 3g only.
Of course they can't find a problem on their end. I never had so many problems with Verizon in my 15 years with them. You pay for cheap service, you get CHEAP service. I'll probably return to Verizon soon.
I contacted them through text today and after about an hour of texting and holding the rep said it had been escalated and would be fixed in 5 days. Well, it was fixed within 5 hours! I was SHOCKED!
I've heard all about T-Mobile's issues with billing, credits, etc. so I figured this Caller ID issue was just another in the list of things they don't get right often. The rep did say the first rep did everything right but for some reason it didn't go through. Not sure what was done today to make it work but I am like you, in all my years with AT&T I rarely, if ever, had any issues where I needed to contact them. If I wanted to change Caller ID, I just did it on their website inside my account and it was updated within a day or less. I never had my bills goofed up because of straight deals or specials. I'm on my 2nd bill with T-Mobile and they've already missed 1 month of the free line. They got it right the first time but not the second. Go figure....
I'm saving enough over AT&T to put up with these hassles but will see how long I can handle it combined with less coverage in some areas compared to AT&T.
