Forum Discussion

russff99's avatar
russff99
Roaming Rookie
5 years ago
Solved

Moving VVM to new phone

Had VVM on old phone (Android 6) and about 2 dozen saved voicemail messages.  Transferred everything to a new phone (Android 10) but VVM app shows only one voice message from about a week ago (be...
  • tmo_ian's avatar
    tmo_ian
    5 years ago

    You can find steps to save visual voicemails here: T-Mobile Visual Voicemail app | T-Mobile Support​. But saving the voicemails won't make them accessible in the Visual Voicemail app on your new phone, it only lets you download the file.

    Have you tried forwarding the voicemail using email? That should let you confirm what file extension is used.

tmo_ian's avatar
tmo_ian
T-Mobile Employee
5 years ago

I took a look, but I wasn't able to find a way to import them or transfer them so they show in the VVM app on your new device. The only options I could find were all about exporting them out of the app, either to a memory card or email.